Contemptuous
e-mails!
How to avoid the paper chase of blame, plus…!
Despite that being the original title of this article, one that concerns wrongdoing by businesses and organisations, title lengths are restricted to 40 characters including spaces!
What is the paper chase of blame, you may well wonder and ask!
Put simply, it’s when you attempt to complain, hence the blame point, about an inaccuracy in correspondence you’ve received, only to be treated with contempt by whoever sent the correspondence to you.
Naturally, when you reply to a letter or e-mail where the sender mentions their name, you reply to that person.
If you want to avoid the paper chase of blame, that is the totally wrong thing to do. That’s because, the person you replied to may simply pass it onto someone else – hence the paper chase aspect – resulting in your correspondence being pushed from one person to another, none of whom may have any knowledge of what your letter or e-mail relates to.
There are two ways to avoid the issue, irrespective of how the correspondence was sent – e-mail or letter.
Where possible and first of all, an e-mail reply is your primary course of action. Although you address both replies the same, I will, nevertheless, explain both to you and in full detail.
E-mail reply. What you type in the subject box is up to you. That said, do not mention anything that hints towards a complaint.
For now, anything that appears in blue text are my notes, while anything that appears in [square] brackets is something you need to add. Therefore, do not include the notes or the [square] brackets themselves in the e-mail.
Address it as follows:
Dear [company name]
The contents of this e-mail are addressed to each and every person that works for [company name].
That one, singular line wipes out the paper chase altogether, as what follows applies to everyone who works for the company etc you are replying to. True, they can still treat your e-mail with contempt, however, they more than likely will realise you mean business; won’t be pushed around by them.
If the correspondence you received includes a reference number, usually abbreviated to ‘Ref’, continue as follows:
In response to your correspondence dated [add date] Ref. [add reference number]
I [add your point]
If it is a complaint, sign off with the following:
Thank you in advance for dealing with my complaint, grievance with the utmost urgency. I look forward to your reply to this e-mail within seven working days, by which time the matter will have been resolved to my total satisfaction.
Yours faithfully.
[your name]
A word of caution when it comes to replying to e-mail correspondence. There is a unique way in which the sender treats recipients of e-mails with contempt (hence the actual title of this article), by adding a note about ‘no reply’. Put simply and incorrectly, as far as they are concerned, what they put in their e-mail is, for them, the final word!
The reality of that contemptuous note will be detailed at the end. For now, and since the only way in which you can reply to either their e-mail or a letter where no e-mail is mentioned in it is by letter, I will take you through the process of avoiding, not just the paper chase of blame, but how to avoid those who sent the letter or e-mail to you denying that they received your letter. It’s quite fascinating as you will now discover.
Once again, my notes are in blue text while that which appears in [square] brackets is for you to add. In either case, and as mentioned above, do not include the notes or the [square] brackets.
For this exercise, you will be using two A4 documents joined together to produce an A3 size document. They will then be folded against each other so that the size is A4. Finally, the A4 size will be folded so that it is A5, half the size of an A4 document. That will then be taped all the way around the 3 open sides to produce both an envelope and your correspondence.
I mention that in advance so that the next point(s) is(are) clear.
On an A4 document, on Page set up or Page layout in Microsoft Word or ‘Open office’ a freeware version of MS Office, set these margins:
Left side 4cms. Top 6cms.
Below the top margin type in the name and address of the company/organisation.
If there is no reference number on the letter you received, I strongly advise you to photocopy the first page and any other pages that relate to your complaint.
Next, print the name and address of the company/organisation on two A4 documents. Note, if you intend to include a photocopy of their letter, print their name and address on the reverse side of the photocopy with their details and address on it.
On another A4 document, one with 2.5cms margins an all four sides type the following:
[Your name and address]
[Your e-mail address if you have one]
Do not add your phone number. That’s because, unlike correspondence, they can deny what was said.
Dear [company name]
The contents of this letter are addressed to each and every person that works for [company name].
Again (see above), that one, singular line wipes out the paper chase altogether.
If the correspondence you received includes a reference number, usually abbreviated to ‘Ref’, continue as follows:
In response to your correspondence dated [add date] Ref. [add reference number].
If there is no reference number, replace the line above this with the following:
In response to your correspondence dated [add date], a copy of which is attached.
Then continue:
I [add your point]
If it is a complaint, sign off with the following:
Thank you in advance for dealing with my complaint, grievance with the utmost urgency. I look forward to your reply to this letter within seven working days, by which time the matter will have been resolved to my total satisfaction.
Yours faithfully.
[your name]
Final stages.
Having printed out your letter, and on the reverse side of one of the documents with the name and address of the company/organisation on it, do the following:
If you are including a photocopy of their letter, first position them, side by side, so that they are the right way up, irrespective of how the other sides are:
Your letter
Accompanying photo copy/Blank page.
|
Next, and holding their position, turn both pages, as if joined together, over:
Name and address.
Name and address.
|
Place something of reasonable weight on both pages so that they remain touching but in no way overlapping. Take a 3 inch strip of cellotape and place it down the join point of the touching documents:
That will then hold the pages in place for the next part.
Turn the joined pages over and around, so that the join is horizontal. Using a sticky label, stick it along the middle of what is now an A3 document so that it overlaps the join, just like the cellotape did on the reverse side, and sign your name on it. If you don’t have a sticky label, cut a piece of plain paper to 8cms x 3cms and then sign your name along it.
In both cases, place cellotape strips over the label, making sure they overlap the edges of the label. Now, especially if you included a photocopy of their letter, they can’t very well detach it as that fact will be obvious.
If you photocopied additional pages, attach them the same as described above, including the labels.
Next, run a length of cellotape with a 1.5cms overlap, along the length of each seam and fold the overlap over so that it sticks to the top and bottom of the reverse side.
If you so wish, either scan the pages along with the seam with your signature on it, onto your computer, or, if you have a mobile phone with a camera, photograph the individual pages and the seam.
Finally, fold the 2 + documents together and along the seams(s), then fold what is now an A4 size document in half so that one of the sides with the name and address of the company/organisation is visible and cellotape the three open sides closed.
That is all there is to it.
Send it by recorded delivery or the equivalent thereof. That allows you to check if they received the letter.
NB. As I know from my own experience, the postperson who delivers items that require a signature, doesn’t always get a signature; in particular, when the recipient is out. They may, instead, especially in the case of a letter, simply post it in the recipient’s letterbox.
Contemptuous e-mails!
As mentioned in the footnote of some of the articles and exposés that feature in this NEWS magazine (’me’ at the end of the TRUTH’s domain name being the abbreviation for ‘media’), the TRUTH has contacted one or more of those mentioned in the article/exposé by e-mail.
Those the TRUTH tried to contact, only for them to not provide an active e-mail address (a suggestion that, in Michael Howard’s words, ‘they have something to hide’), are as follows:
Conservative party (British Government), Labour party, Metropolitan police – New Scotland Yard, Sainsbury’s, Iceland, Morrisons, *Microsoft, Football Association, *amazon, #Crimestoppers UK, and National Trading Standards. According to their website, one of their main policies is: ‘Protecting consumers’. As always, the TRUTH has taken a screenprint of the page.
In the case of Crimestoppers UK, you have to complete an online form to report a crime. For those who’s name is preceded by a ‘*’ the TRUTH found a way of contacting them by e-mail. That said, amazon are one of those, if not, the most, contemptible companies to operate a ‘do not reply to this e-mail’ kind of policy. See next:
In truth, and since every e-mail address is as unique as an individual’s address; where they live, the reality and TRUTH of the matter is, the e-mail address is outgoing while all incoming e-mails are IGNORED or BLOCKED and contemptuously with it! (See point at start of this article.)
Footnote.
For one particular exposé, the TRUTH followed it up in another exposé, by not only adding the entire text etc from the e-mails sent to the three main UK political parties plus members of the UK’s main printed and broadcast media, but added the list of the outgoing e-mails from the TRUTH’s sent e-mail folder as proof.
Such is the power of contacting people by e-mail, and, with it, little wonder why amazon and others fail to post a contactable e-mail address on their website.
Unlike the TRUTH (see below), that rather suggests they have something to hide! Especially true in amazon’s case.
See the TRUTH’s exposé: ‘How amazon exposes (YOUR) children!’ to the most obscene ‘pornography’ imaginable…
